Frequently asked questions
Below are the answers to the most frequently asked questions. Is your question not there? Then please contact us.
BROCHURE AND CARDS SALE 25|26
I did not receive a brochure. Why not?
The brochures will be distributed between May 9 and 20 to all visitors from Zeeland and Flanders who booked tickets last theatre season.
Here you can view the 25|26 brochure digitally. After May 20, the brochure can be collected from various collection points in Zeeland.
Why can't I order tickets yet?
Online ticket sales for the new season start in the morning on Tuesday 20 May. From June 2nd, it will be possible to order by phone again. Until then, it is only possible to order online, by e-mail or via the order form at the box office.
For some performances, ticket sales have started earlier. Click here for an overview of these performances.
ACCOUNT / LOGIN / PASSWORD
My password is not working / I forgot my password
Please check your e-mail address and/or password. If necessary, you can choose ‘password forgotten’ via login and request a new password. You will then receive a password in the mail that you can change yourself as soon as you are logged in.
I have a different e-mail address. Do I have a different password now?
The password has not been changed. You can log in with the old email address and then change the email address in your profile.
CANCELLING
I am unable to attend. Can I still cancel my tickets?
Subject to the impresario's approval, it is possible to cancel tickets until 15.00 one working day before the show. For weekend performances or performances on Monday, tickets must therefore be cancelled by 15.00 on Friday afternoon at the latest. Cancellation is only possible by sending an e-mail with the reservation and seat numbers.
Are you unable to send an e-mail? Then you can send or hand in tickets to us requesting cancellation. The amount, less a €4.00 cancellation fee per card, will be credited to your account. You can use this credit on your next booking. The money will therefore not be refunded.
CONTACT
Click here for opening hours and contact details of the theatres.
TICKET SALES / RESERVATIONS
Where can I find general information about ticket sales?
Current information can be found here.
Sitting side-by-side?
I have ordered seats next to each other and now see on the tickets that I have seats with a missing number between them. Are we sitting next to each other then?
At the Schouwburg Middelburg and Theater de Mythe, the seat numbers run through, but at the Scheldetheater, the auditorium is divided into even and odd sections, as you can see on the map. For example, if you have seat numbers 17 and 19, you will be sitting next to each other.
Reserving additional seats / exchanging tickets
Is it possible to reserve extra seats in addition to tickets previously ordered? Or can I still exchange my tickets for other seats or a different performance?
You can. It's best to contact us by phone (during opening hours) so we can look at the best solution together.
Cashing in a Podiumcadeaukaart / Voucher does not work online
Please note that you can only enter the code of the Podiumcadeaukaart or Voucher in the payment screen (not under ‘action code’!). An additional code will be requested for the Podiumcadeaukaart. You will find it on the back of the card when you remove the scratch layer. If you do not succeed in redeeming your voucher online, you can send your gift card together with your order confirmation (or reservation number) and we will refund the credit. For this we need your name and address and IBAN account number. You can also pay with your voucher at the register during opening hours.
Can I reserve wheelchair spaces online?
It is not possible to reserve wheelchair space online. If you want to reserve a wheelchair space, please contact us by phone (during opening hours) or send an e-mail. Click here for contact details.
Can my child sit on my lap?
It is allowed. However, a seat must be reserved for safety reasons (required by the fire brigade). You can also request a booster seat.
Ticket sales for additional shows
I cannot yet book tickets for some performances because ticket sales start later. How can I be informed?
Shows are regularly rebooked during the season. These are announced via various channels (including the newsletter and the Facebook pages). On the website, the dates of ticket sales will be announced for the performances concerned. Would you like to be the first to know? Then subscribe to our newsletter via the form at the bottom of the page.
What is the minimum age for my child to enter the theatre?
This varies per performance. An indication is given for all youth performances.
OPENING HOURS
Click here for opening hours and contact details of the theatres.
ABOUT THE PERFORMANCE
How long does the performance last?
One day before the performance you will receive a service email with information, including the expected end time. If you need this information earlier, please contact the relevant theatre.
Is the performance I had tickets for still on?
Ticket holders are always notified by e-mail about rescheduled and cancelled performances. Do you have tickets but have not received a message? Please contact our box office. Your orders can also be found in your account.
TICKETS
I can no longer find my tickets anywhere. What should I do now?
If you log into your account, you can see an overview of your reservations under ‘my orders’ and download the tickets again.
The performance has been moved. Are my old tickets still valid?
Yes, they are valid for the new date. In your account you can see which shows you have tickets for under ‘my orders’.
WAITING LIST
The show is sold out. Can I be put on a waiting list?
If shows are sold out, you can put yourself on the waiting list. When seats become available, we can call off this waiting list. The released tickets are also immediately released for sale on the website. In practice, it always pays to keep an eye on the website as well.